11:30 AM Everything that is easy and straightforward for most people for me it is extremely difficult and everything that is difficult for other people for me is impossible. (Story of my life, new Murphy law).

About a month ago i set up an account with Tracfone, after i could not make payments anymore with Hello Mobile, after trying for days with their customer service.

I paid with a card i bought at Walmart, like the phone.

Yesterday was my last day of service. A few days ago i have set up autorefill and added a card to the account.

However it did not go through. I am on chat with an agent for more than 35 minutes and it looks like he's having difficulties processing my card, payment, whatever.

I had to start the phone for a few seconds only to check service and i stared to have pain in all areas affected in the past of that laptop.

Now i'm waiting after i gave him again the credit card details, while he is "working on my account". "The system is taking longer than usual to process it.". It took 10 minutes for that reply to show up. 20 minutes since i gave him the details of my card.

11:48 Got 5 emails in my inbox saying Tracfone transaction summary. First was at 11:08.

"Yes, sorry for the delay, the system was stuck trying to process the previous auto-refill charge, we had suspend the line for a moment to stop it, then we process the payment."

Here is what an email says:

Thank you for contacting Tracfone!

Thank you for enrolling in Tracfone Value Plans. We will process your payment on each Service End Date.

Transaction Summary

Phone Number XXXXXXXXX

Last Day of Service 01/28/2025

Value Plan Enrollment YES

Plan Pay As You Go

Total Charges Summary

Credit Card ************9819

Transaction ID BP20250127616632982

Price 10

Discount and Price 5

Tax1  0

Prepaid Wireless 9112 1.25

Federal Universal Service .06

11:53 I was instructed to turn the phone off for 2 minutes and then on to test it. One more dose.

Regulatory Cost Recovery4 .02

Final Purchase Amount 11.73

12:PM It works now, after one hour of chat. After i said "thank you" i got no replay. Then i asked "anything else" and he said "that would be all". No closing reply.

It happened to me in the past. I guess these guys at Tracfone work from home and are paid on minutes of chat and don't like to be stressed out. After they fixed the problem, they kept me half more hour on chat.

12:05 No, i am not using the phone, got it just for emergencies, taking pictures, etc..

Same at Walmart. I had refills and ordered needles at the pharmacy for my insulin pen last week and they are not ready and i got only 2 left. 

12:15 Wait a minute, last day of service, tomorrow?

3:10 50 dollars phone at Walmart and 10 dollars a month plus taxes, unlimited talk, 1 Gig data.

Time spent with customer service, priceless.

4:25 On 24 i enrolled for auto pay but the transaction did not go through. Today they enrolled me again, on the chat. I gave them again lat four of the card, expiration date and security code. Then in my account under transactions i see this and in the emails last date of service is tomorrow. Last time i checked phone was working.

3:20 The guy with the black plastic sheet and two big dogs have left about a few days ago. There could be something stinky inside those bags.

5:00 Went for another cigarette. Another car came and a woman picked a kid from the day care accross the alley.